Services
Seven services, one standard of care.
Each engagement is scoped to the problem at hand. Below, every service is described by the problems it typically addresses, the scope of work, how it is delivered, and what you can expect to receive.
01 / 07
Custom software development
Bespoke systems designed around your processes, data and rules.
Delivery approach
We model the domain with the people who know it, agree a minimal first version, and build outward in short iterations with regular reviews of working software.
Typical problems
- Processes managed across spreadsheets and email
- Off-the-shelf tools that require constant workarounds
- Business rules that exist only in people's heads
Scope of work
- Domain analysis and data modelling
- Application architecture
- Implementation and automated testing
- Documentation and handover
Possible deliverables
- Source code in your repository
- Architecture and data model documentation
- Automated test suite
- Deployment instructions
02 / 07
Web application development
Browser-based products, portals and internal tools.
Delivery approach
Interfaces and APIs are developed together against agreed contracts, with accessibility and performance checked continuously rather than at the end.
Typical problems
- Internal tools that are slow or hard to use
- Customer portals that need to scale to more users
- Legacy web applications that are difficult to update
Scope of work
- Interface design implementation
- Front-end and back-end development
- Authentication and permissions
- Performance and accessibility work
Possible deliverables
- Production web application
- API documentation
- Component and style guidelines
- Automated build and release pipeline
03 / 07
Cloud architecture and infrastructure
Reproducible, observable and cost-aware environments.
Delivery approach
We review what exists, propose a target architecture, and move towards it in reversible steps, codifying each environment so it can be recreated reliably.
Typical problems
- Servers configured by hand with no record
- Unclear or rising hosting costs
- Limited monitoring, backups or recovery plans
Scope of work
- Environment and network design
- Infrastructure as code
- Monitoring, logging and alerting
- Backup and recovery planning
Possible deliverables
- Infrastructure definitions under version control
- Architecture diagrams
- Runbooks for common operations
- Monitoring dashboards and alerts
04 / 07
Systems integration
Connecting the tools your organisation already relies on.
Delivery approach
We map sources of truth first, then build integrations with clear ownership, validation and visible failure handling so problems are caught rather than hidden.
Typical problems
- Duplicate data entry across systems
- Records that disagree between tools
- Fragile point-to-point scripts
Scope of work
- Data flow mapping
- API and event-based integrations
- Data transformation and validation
- Error handling and reconciliation
Possible deliverables
- Integration services or connectors
- Data mapping documentation
- Monitoring and retry mechanisms
- Operational runbook
05 / 07
Workflow automation
Removing repetitive manual steps from everyday work.
Delivery approach
We observe the workflow as it is today, automate the most repetitive and error-prone steps first, and keep a human in the loop wherever judgement is needed.
Typical problems
- Hours spent copying and checking data
- Reports assembled manually each week
- Approval processes tracked by email
Scope of work
- Workflow analysis
- Automation design and build
- Notifications and approvals
- Audit trails
Possible deliverables
- Automated workflows
- Process documentation
- Audit and activity logs
- User guidance
06 / 07
Technical consulting
Independent technical perspective for important decisions.
Delivery approach
We read before we recommend: code, infrastructure and documentation are reviewed in context, and findings are written up with prioritised, practical recommendations.
Typical problems
- Uncertainty about build-versus-buy decisions
- A codebase or platform needing an outside review
- A new initiative without a technical plan
Scope of work
- Architecture and code reviews
- Technology evaluation
- Discovery and roadmap planning
- Risk assessment
Possible deliverables
- Written assessment report
- Prioritised recommendations
- Architecture proposal
- Phased roadmap
07 / 07
Maintenance and ongoing improvement
Care for systems after they go live.
Delivery approach
We agree a support rhythm suited to the system's importance, maintain a visible backlog, and balance routine upkeep with incremental improvements.
Typical problems
- Outdated dependencies and security updates
- Small issues accumulating without an owner
- No capacity to make planned improvements
Scope of work
- Dependency and platform updates
- Bug fixing and monitoring
- Performance tuning
- Planned enhancements
Possible deliverables
- Regular update releases
- Maintained issue backlog
- Periodic status summaries
- Updated documentation
A note on outcomes
Every project is different. Rather than promise results in advance, we agree measurable goals during discovery and report progress against them openly.